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SPIRES-BOOKS: FIND KEYWORD CUSTOMER SERVICES *END*INIT* use /tmp/qspiwww.webspi1/4133.80 QRY 131.225.70.96 . find keyword customer services ( in books using www Cover
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Call number:1848216726:ONLINE Show nearby items on shelf
Title:Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring
Author(s): Mellouk
Date:2014
Publisher:Wiley-ISTE
Size:1 online resource (257 p.)
ISBN:9781848216723
Series:eBooks
Series:Wiley Online Library
Series:Wiley 2016 package purchase
Keywords: Electrical & Electronics Engineering
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Call number:SPRINGER-2014-9789400772878:ONLINE Show nearby items on shelf
Title:The 8th International Conference on Knowledge Management in Organizations [electronic resource] : Social and Big Data Computing for Knowledge Management
Author(s): Lorna Uden
Leon S.L Wang
Juan Manuel Corchado Rodrguez
Hsin-Chang Yang
I-Hsien Ting
Date:2014
Publisher:Dordrecht : Springer Netherlands : Imprint: Springer
Size:1 online resource
Note:The proceedings from the eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific andtechnical advances on kno wledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries,to shed light on recent advances in social an d big data computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to addressmany of the issues currently facing KM in academia and industrial sec tors
Contents:Section 1: Service and Innovation
Servitization of Business: An Exploratory Case Study of Customer Perspective
A Service Field Concept for Service Value Creation
Development of future center: a case study
Co
creation value platform based on users behaviour to increase the user engagement
Inquest for Competitive Factors of Restaurant Information Services
Cocreation and Implementing ITIL Service Management in the Cloud: A Case Study
An Ontology
based Advisement Approach for SOA Design Patterns
Creating Collaborative Innovative Environment through Knowledge Management i
ISBN:9789400772878
Series:eBooks
Series:SpringerLink
Series:Springer Proceedings in Complexity, 2213-8684
Series:Physics and Astronomy (Springer-11651)
Keywords: Computer science , Data mining , Information systems , Telecommunication , Business planning
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Call number:SPRINGER-2001-9783642594717:ONLINE Show nearby items on shelf
Title:Advances in Classification and Data Analysis
Author(s):
Date:2001
Size:1 online resource (378 p.)
Note:10.1007/978-3-642-59471-7
Contents:I Classification and Multidimensional Scaling -- Cluster Analysis -- Galois Lattices of Modal Symbolic Objects -- Exploratory Methods for Detecting High Density Regions in Cluster Analysis -- A k-means Consensus Classification --
MIXISO: A Non-Hierarchical Clustering Method for Mixed-Mode Data -- “Stable Clusters”: A New Approach for Clustering Binary Variables -- Double k-means Clustering for Simultaneous Classification of Objects and Variables -- Discriminant
Analysis -- Categorical FDA Under Prospective Sampling Scheme: a Proposal for Variable Selection -- The Effect of Telephone Survey Design on Discriminant Analysis -- Proximity Structures Analysis and Multidimensional Scaling -- A
Dissimilarity Measure Between Probabilistic Symbolic Objects -- Recent Experimentation on Euclidean Approximations of Biased Euclidean Distances -- Comparing Capital Structure through Similarity Analysis: Evidence about Two Industrial
Districts -- The Geometric Approach to the Comparison of Multivariate Time Trajectories -- Ultramine Spaces in Classification -- Genetic Algorithms and Neural Network -- Genetic Algorithms and Clustering: an Application to Fisher’s
Iris Data -- Using Radial Basis Function Networks for Classification Problems -- Unconditional Latent Budget Analysis: a Neural Network Approach -- II Multivariate Data Analysis -- Factorial Methods -- Generalized Constrained Principal
Component Analysis -- Interaction Terms in Homogeneity Analysis: Higher Order Non-Linear Multiple Correspondence Analysis -- Perturbation Models for Principal Component Analysis of Rainwater Pollution Data -- Core Matrix Rotation to
Natural Zeros in Three-Mode Factor Analysis -- Textual Data Analysis -- A Factorial Technique for Analysing Textual Data with External Information -- Subjects on Using Open and Closed-Ended Questions -- Regression Models for Data
Analysis -- Alternative Error Term Specifications in the Log-Tobit Model -- A Customer Satisfaction Approach for User-Oriented Comparative Evalutations of Services -- Mixture Models for Maximum Likelihood Estimation from Incomplete
Values -- Robust Inference in the Logistic Regression Model -- A Plot for Submodel Selection in Generalized Linear Models -- On the Use of Multivariate Regression Models in the Context of Multilevel Analysis -- Nonparametric Methods --
Nonparametric Estimation Methods for Sparse Contingency Tables -- Reduction of Prediction Error by Bagging Projection Pursuit Regression -- Selecting Regression Tree Models: a Statistical Testing Procedure -- Linear Fuzzy Regression
Analysis with Asymmetric Spreads -- III Spatial and Time Series Data Analysis -- Time Series Analysis -- Forecasting Non-Linear Time Series: Empirical Evidences on Financial Data -- Dynamics and Comovements of Regional Exports in Italy
-- Large-sample Properties of Neural Estimators in a Regression Model with ?-mixing Errors -- Subseries Length in MBB Procedure for ?-mixing Processes -- Modelling a Change of Classification by a Structural Time Series Approach --
Spatial Data Analysis -- Spatial Discriminant Analysis Using Covariates Information -- Some Aspects of Multivariate Geostatistics -- Exploring Multivariate Spatial Data: an Application to Election Data -- Measures of Distances for
Spatial Data: an Application to the Banking Deposits in the Italian Provinces -- IV Applications and Case Studies -- Statistical Analysis of Papal Encyclicals -- Life Courses as Sequences: an Experiment in Clustering via Monothetic
Divisive Algorithms -- Significance of the Classification for the Italian Service Sector Activities -- A Neural Net Model to Predict High Tides in Venice -- Author Index -- Keywords Index
ISBN:9783642594717
Series:eBooks
Series:SpringerLink (Online service)
Series:Springer eBooks
Keywords: Data structures (Computer science) , Statistics , Economic theory , Economics , Economic Theory/Quantitative Economics/Mathematical Methods , Statistics for Business/Economics/Mathematical Finance/Insurance , Data Structures, Cryptology and Information Theory
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Call number:QA76.9.D26K575::2002 Show nearby items on shelf
Title:The data warehouse toolkit : the complete guide to dimensional modeling
Author(s): Ralph Kimball
Margy Ross
Date:2002
Publisher:Wiley
Contents:Introduction to the Book. Dimensional Modeling Primer. Retail Sales. Inventory. Procurement. Order Management. Customer Relationship Management. Accounting. Human Resources Management. Financial Services. Telecommunications and Utilities. Transportation. Education. Health Care. Electronic Commerce. Insurance. Building the Data Warehouse. Present Imperatives and Future Outlook
ISBN:0471200247
Keywords: Database design , Data warehousing
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Call number:HF5415.5.B528::1993 Show nearby items on shelf
Title:Raving fans A revolutionary approach to customer service
Author(s): Kenneth H. Blanchard
Sheldon M. Bowles
Date:1993
Publisher:William Morrow and Company
ISBN:0688123163
Keywords: Customer services.
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Call number:HD58.9.A447::1994 Show nearby items on shelf
Title:The Northbound train Finding the purpose, setting the direction, shaping the destiny of your organization
Author(s): Karl Albrecht
Date:1994
ISBN:081440233X
Keywords: Organizational effectiveness. , Strategic planning. , Customer services.
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Call number:HD53.C49::2016 Show nearby items on shelf
Title:The innovator's dilemma when new technologies cause great firms to fail
Author(s): Clayton M. Christensen
Date:2016
Edition:[Third edition?].
Publisher:Harvard Business Review Press
Size:253 p
Contents:Part one -- Why great companies can fail. -- How can great firms fail? Insights from the hard disk drive -- Value networks and the impetus to innovate -- Disruptive technological change in the mechanical excavator industry -- What goes up, can't go down -- Part two -- Managing disruptive technological change. -- Give responsibility for disruptive technologies to organizations whose customers need them -- Match the size of the organization to the size of the market -- Discovering new and emerging ma rkets -- How to appraise your organization's capabilities and disabilities -- Performance provided, market demand, and the product life cycle -- Managing disruptive technological change: a case study -- The dilemmas of innovation: a summary.
ISBN:9781633691780
Keywords: Creative ability in business , Customer services , Industrial management , Success in business
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