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SPIRES-BOOKS: FIND KEYWORD TOTAL QUALITY MANAGEMENT IN GOVERNMENT *END*INIT* use /tmp/qspiwww.webspi1/31712.9 QRY . find keyword total quality management in government ( in books using www Cover
Call number:JF1525.T67N58::2008 Show nearby items on shelf
Title:Balanced scorecard step-by-step for government and nonprofit agencies
Author(s): Paul R. Niven
Edition:2nd ed.
Publisher:Hoboken, New Jersey: Wiley
Size:365 p.
Contents:Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : th e core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Ch arlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
Keywords: Total quality management in government. , Administrative agencies Management Evaluation. , Nonprofit organizations Management Evaluation. , Benchmarking (Management) , Performance standards. , Organizational effectiveness Measurement.
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